Support is part
of the machine.
A laser machine is a ten-year relationship. Here is what ours includes — before, during and long after delivery.
Proof first,
purchase second.
Free sample cutting
Send drawings and material specs — we cut your actual parts in our factory and ship the samples to your door before you decide.
Live video demos
Watch your candidate machine cut, weld or clean over video call — ask questions while it runs, no travel required.
Configuration engineering
Power, format, source brand, automation: an engineer sizes the system to your order book, not to the biggest machine we can sell.
Commissioned in 120+
countries and counting.
Export-grade crating
Rust-proofed for sea freight, fumigation-exempt packaging, customs documentation prepared for your country.
On-site installation
Engineers travel to your facility for leveling, alignment, first cuts and safety checks — or guide your team remotely, step by step.
Operator training
Hands-on training on the machine, nesting software, maintenance schedule and consumables — until your team runs solo.
Acceptance cutting
Commissioning ends with production parts cut, measured and signed off on your floor.
3-year warranty.
Lifetime engineering.
- 3-year machine warranty covering core components
- Lifetime remote support — engineers on WhatsApp, email and video call
- Spare parts on the shelf: nozzles, lenses, protective windows shipped fast worldwide
- Remote diagnostics on CypCut/TubePro control systems
- Software updates and nesting support at no charge
